Refund policy

Return & Refund Policy – The Akiba

At The Akiba, we want you to love what you wear. If there is an issue with your order, we’re here to help.

Return Policy (7 Days)

We offer a 7-day return window for clothing items that are defective, damaged, or incorrect.
You must request a return within 7 days of receiving your order.

Eligibility for Returns

We only accept returns if:

  • The item is defective, damaged, misprinted, or you received the wrong product.

  • The clothing item is unused, unworn, unwashed, and in its original packaging with all tags attached.

  • You provide a receipt or proof of purchase.

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Color/pattern preference

  • Sale items

  • Gift cards

  • Items missing tags or original packaging

Refunds are issued ONLY for defective/damaged items, after inspection.

How to Request a Return

To start a return, email us at support@theakiba.co with:

  • Your Order ID

  • Photos or video showing the defect/damage

  • A short description of the issue

Return Address:
[INSERT RETURN ADDRESS]

⚠️ Items sent back without prior approval will not be accepted.

Damaged, Wrong, or Defective Items

Please inspect your order immediately upon delivery.
If the item is defective, damaged, or incorrect, contact us within 48 hours with proof so we can assist you quickly.

Exchanges

We do not offer direct exchanges.
If your return for a defective item is approved, you may place a new order once the refund is processed.

Refunds

After we receive and inspect your returned item:

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Your bank or card provider may take longer to process the refund.

If you haven’t received your refund after 15 business days, please contact us at support@theakiba.co.